Broadvoice incident

Issues with B-hive Web and Desktop Communicator

Notice Resolved View vendor source →

Broadvoice experienced a notice incident on September 6, 2023 affecting Communicator, lasting 6h 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2023, 04:38 PM UTC
Resolved
Sep 06, 2023, 10:55 PM UTC
Duration
6h 16m
Detected by Pingoru
Sep 06, 2023, 04:38 PM UTC

Affected components

Communicator

Update timeline

  1. identified Sep 06, 2023, 04:38 PM UTC

    We're currently experiencing intermittent call failure within the Communicator web and desktop platforms due to a failure of an upstream 3rd party vendor. We are working with the vendor to resolve this issue and working to minimize impacts to our customers.

  2. monitoring Sep 06, 2023, 05:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Sep 06, 2023, 05:45 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Sep 06, 2023, 06:23 PM UTC

    We are still monitoring the fix that was implemented earlier by our 3rd party vendor. Users may still experience sporadic issues.

  5. identified Sep 06, 2023, 07:41 PM UTC

    We are still monitoring the fix that was implemented earlier by our 3rd party vendor. Users may still experience sporadic issues.

  6. monitoring Sep 06, 2023, 09:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Sep 06, 2023, 10:55 PM UTC

    This incident has been resolved.