Broadvoice incident

Call failures in BHive and GoContact platforms

Notice Resolved View vendor source →

Broadvoice experienced a notice incident on January 16, 2024 affecting Call Processing and Portal and 1 more component, lasting 1d 20h. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2024, 09:13 PM UTC
Resolved
Jan 18, 2024, 06:01 PM UTC
Duration
1d 20h
Detected by Pingoru
Jan 16, 2024, 09:13 PM UTC

Affected components

Call ProcessingPortalVoice InboundVoice OutboundCommunicatorContact CenterSIP Trunking

Update timeline

  1. investigating Jan 16, 2024, 09:13 PM UTC

    We've identified an issue with placing or receiving calls in BHive, we've identified the root cause and are working on a solution to resolve the issue

  2. identified Jan 16, 2024, 09:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 16, 2024, 09:39 PM UTC

    Still working on resolving the issue, we expect to have the BHive platform available for calling in the next 20 minutes and GoContact in the next 60 minutes

  4. identified Jan 16, 2024, 09:59 PM UTC

    BHive calls are restored, we continue to work on GoContact access

  5. identified Jan 17, 2024, 12:31 AM UTC

    We are continuing to work on completing the DR activation for GoContact

  6. identified Jan 17, 2024, 04:33 AM UTC

    We are continuing to work on a fix for this issue.

  7. identified Jan 17, 2024, 04:33 AM UTC

    We are continuing to work on completing the DR activation for GoContact

  8. identified Jan 17, 2024, 12:11 PM UTC

    We are continuing to work on completing the DR activation for GoContact

  9. identified Jan 17, 2024, 01:06 PM UTC

    GoContact Cloud2 is currently up and being monitored. We are continuing to work on restoring service to the other Clouds.

  10. identified Jan 17, 2024, 02:08 PM UTC

    GoContact Cloud1 is currently up and being monitored. We are continuing to work on restoring service to the other Clouds.

  11. identified Jan 17, 2024, 02:25 PM UTC

    GoContact Cloud4 is currently up and being monitored. We are continuing to work on restoring service to the other Clouds.

  12. identified Jan 17, 2024, 02:56 PM UTC

    GoContact Cloud3 is currently up and being monitored. We are continuing to work on restoring service to the other Clouds.

  13. monitoring Jan 17, 2024, 03:12 PM UTC

    All GoContact clusters are now fully available, we will continue to monitor all activity and mitigate any collateral issues that might arise

  14. monitoring Jan 18, 2024, 05:58 PM UTC

    We are continuing to monitor for any further issues.

  15. resolved Jan 18, 2024, 06:01 PM UTC

    This issue has been fully resolved. Our services are now operating normally.