Broadvoice incident

Investigating Issue with Bhive portal, Bhive Communicator and Fax

Minor Resolved View vendor source →

Broadvoice experienced a minor incident on March 11, 2024 affecting Communicator and Portal and 1 more component, lasting 19h 43m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2024, 09:20 PM UTC
Resolved
Mar 12, 2024, 05:03 PM UTC
Duration
19h 43m
Detected by Pingoru
Mar 11, 2024, 09:20 PM UTC

Affected components

CommunicatorPortalVirtual Fax

Update timeline

  1. investigating Mar 11, 2024, 09:20 PM UTC

    We have become aware of a potential issue affecting the Bhive portal and Bhive Communicator. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available.

  2. identified Mar 11, 2024, 10:03 PM UTC

    Details: The issue impacting the Bhive portal, communicator, and fax has been identified. There is a global DNS issue that is currently ongoing. We are doing our best to work on resolving this issue. Current Impact: There is a global DNS issue that is currently ongoing that is affecting bhive portal, communicator and fax. Actions in Progress: - We're focused on resolving this issue. We are committed to restoring normal service operations as quickly as possible.

  3. resolved Mar 12, 2024, 05:03 PM UTC

    Details: The issue with the Bhive portal, communicator, and fax has been fully resolved, and normal service has been restored and customers are no longer reporting issues.