Broadvoice experienced a minor incident on March 28, 2024 affecting Virtual Fax and Voicemail, lasting 10h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 28, 2024, 07:16 PM UTC
Details: We have become aware of a potential issue affecting voicemail and faxes. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available.
- investigating Mar 28, 2024, 08:03 PM UTC
Details: The issue impacting voicemail and faxes has been identified. Current Impact: Our engineering team has pinpointed the issue's root cause and expects all voicemails and faxes to be available in our applications within the next two hours. All incoming voicemails and faxes are being stored and will be delivered promptly. We'll share another update at 2:00 PM Pacific Time. We apologize for any inconvenience and thank you for your patience and understanding. We are committed to restoring normal service operations as quickly as possible.
- identified Mar 28, 2024, 09:31 PM UTC
Details: Broadvoice engineers are actively engaged in restoring complete access to voicemails and faxes within the Broadvoice application. All newly received voicemails and faxes are being securely stored and will be promptly delivered. We sincerely appreciate your ongoing patience and understanding during this process and apologize for any inconvenience this may have caused. We will provide another update at 4:00 PM Pacific time.
- identified Mar 28, 2024, 11:11 PM UTC
Broadvoice engineers are continuing to work diligently towards fully restoring access to voicemails and faxes within the Broadvoice application. All new voicemails and faxes that are received are being stored and will be delivered. We appreciate your continued patience and understanding and apologize for any inconvenience this has caused. We will provide another update at 6:00PM Pacific.
- identified Mar 29, 2024, 02:14 AM UTC
Broadvoice engineers are continuing to work diligently towards fully restoring access to voicemails and faxes within the Broadvoice application. All new voicemails and faxes that are received are being stored and will be delivered. We appreciate your continued patience and understanding and apologize for any inconvenience this has caused. We anticipate to have all voicemails and faxes fully delivered and accessible by 9:00PM Pacific.
- resolved Mar 29, 2024, 05:31 AM UTC
Details: The issue with fax and voicemail has been fully resolved and normal service has been restored.