Broadvoice incident
Incident Alert: Investigating Issue co-l1-cloud2
Broadvoice experienced a minor incident on April 5, 2024 affecting Portal and Voice Inbound and 1 more component, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 05, 2024, 03:31 PM UTC
Details: We have become aware of a potential issue affecting co-l1-cloud2. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available. Initial Impact Assessment: Problems of slowness in web access, high load on servers and decrease of call quality. Actions Initiated: - Incident Response Team engaged - Initial diagnostics commenced
- resolved Apr 05, 2024, 05:04 PM UTC
Details: Excessive memory load leading services to stall. Status: Services have been restarted and are stable.