Broadvoice experienced a major incident on April 16, 2024 affecting Call Processing and SIP Trunking, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Call ProcessingSIP Trunking
Update timeline
- investigating Apr 16, 2024, 01:55 PM UTC
Details: We have become aware of a potential issue affecting calls. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available. Actions Initiated: - Incident Response Team engaged - Initial diagnostics commenced
- resolved Apr 16, 2024, 02:31 PM UTC
Incident resolved Details: The issue with failing calls has been fully resolved and normal service has been restored.