Broadvoice incident
Incident Alert: Investigating Issue with - ES Cloud1 Down
Broadvoice experienced a major incident on April 30, 2024 affecting Portal and Voice Inbound and 1 more component, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 30, 2024, 11:05 AM UTC
INVESTIGATING Details: We have become aware of a potential issue affecting ES Cloud1. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available. Initial Impact Assessment: ES Cloud1 Services Down Actions Initiated: - Incident Response Team engaged - Initial diagnostics commenced
- monitoring Apr 30, 2024, 11:16 AM UTC
Details: We are currently monitoring the situation closely to ensure stability and effectiveness of the solution. Ongoing Actions: - Monitoring system performance and stability - Conducting additional checks to prevent recurrence Please continue to report any anomalies you may experience.
- resolved Apr 30, 2024, 11:54 AM UTC
Details: The issue with ES Cloud1 Down has been fully resolved and normal service has been restored. Summary of Incident: - Cause: Several services went down at ES Cloud1 - Actions Taken: Validation of the status of the services, databases to ensure the good health.