Broadvoice experienced a minor incident on November 8, 2022 affecting Mobile iPhone & Android App and SMS, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Mobile iPhone & Android AppSMS
Update timeline
- investigating Nov 08, 2022, 04:15 PM UTC
We are currently experiencing issues in our SMS/MMS and video calling capabilities due to a downstream provider failure. We are working diligently with our provider to overcome these issues and restore full service and expect to have a resolution in place in the next 4 hours
- monitoring Nov 08, 2022, 04:40 PM UTC
The downstream provider has implemented a fix and we are monitoring the results.
- resolved Nov 08, 2022, 07:05 PM UTC
This incident has been resolved.