Broadvoice experienced a major incident on September 8, 2023 affecting Communicator, lasting 15h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Communicator
Update timeline
- investigating Sep 08, 2023, 09:23 AM UTC
We're investigating an error rate around messaging within the Communicator mobile and desktop platforms.
- investigating Sep 08, 2023, 10:47 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 08, 2023, 11:40 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 08, 2023, 01:36 PM UTC
We continue to monitor the results.
- monitoring Sep 08, 2023, 01:57 PM UTC
We have temporarily disabled presence visibility when loading Communicator. This will be re-enabled soon, when a final fix is released.
- monitoring Sep 08, 2023, 04:05 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 09, 2023, 12:57 AM UTC
This incident has been resolved.