Broadvoice incident

Investigating a rise in post dial delay on Bhive

Minor Resolved View vendor source →

Broadvoice experienced a minor incident on May 23, 2024 affecting Call Processing, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2024, 08:10 PM UTC
Resolved
May 23, 2024, 08:33 PM UTC
Duration
22m
Detected by Pingoru
May 23, 2024, 08:10 PM UTC

Affected components

Call Processing

Update timeline

  1. investigating May 23, 2024, 08:10 PM UTC

    We are currently looking into the issue with delay in calls connecting upon making an outbound call on the bhive platform.

  2. identified May 23, 2024, 08:27 PM UTC

    We have identified the issue and implemented a fix. Test calls are now completing properly. We will continue to monitor.

  3. resolved May 23, 2024, 08:33 PM UTC

    This incident has been resolved.