Broadvoice incident
Incident Alert: Investigating Issue with Cloud 8 PT issues detected on one of the servers
Broadvoice experienced a minor incident on June 5, 2024 affecting Portal and Voice Inbound and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
PortalVoice InboundVoice Outbound
Update timeline
- investigating Jun 05, 2024, 08:17 AM UTC
Details: We have become aware of a potential issue affecting Cloud 8 PT issues detected on one of the servers. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available.
- resolved Jun 05, 2024, 08:31 AM UTC
Details: One of the services on one node of Cloud8 PT did not start correctly after the cluster update. The service was restarted, returning the cluster to normal operation without any direct impact on clients.