Broadvoice incident

Incident Alert: Investigating Issue related with performance and call quality on PT Clouds

Minor Resolved View vendor source →

Broadvoice experienced a minor incident on June 5, 2024 affecting Portal and Voice Inbound and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2024, 12:23 PM UTC
Resolved
Jun 05, 2024, 01:40 PM UTC
Duration
1h 16m
Detected by Pingoru
Jun 05, 2024, 12:23 PM UTC

Affected components

PortalVoice InboundVoice Outbound

Update timeline

  1. investigating Jun 05, 2024, 12:23 PM UTC

    Details: We are currently receiving some complaints regarding metallic voice quality and performance fluctuations on the platform, and we are currently investigating them.

  2. resolved Jun 05, 2024, 01:40 PM UTC

    Details: Services restarted. All servers are operating normally.