Broadvoice incident

Bhive Dial By Name Not Working

Minor Resolved View vendor source →

Broadvoice experienced a minor incident on June 10, 2024 affecting Call Processing and Notifications, lasting 5h 11m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2024, 03:05 PM UTC
Resolved
Jun 10, 2024, 08:17 PM UTC
Duration
5h 11m
Detected by Pingoru
Jun 10, 2024, 03:05 PM UTC

Affected components

Call ProcessingNotifications

Update timeline

  1. investigating Jun 10, 2024, 03:05 PM UTC

    We are currently investigating an issue where, when using Dial By Name, the caller is hearing multiple beeps instead of the prompt asking to dial the user's name.

  2. monitoring Jun 10, 2024, 04:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 20, 2024, 01:25 AM UTC

    This incident has been resolved.