Broadvoice incident
Incident Alert: Investigating Issue in North America :: GoContact [US Cloud4]
Broadvoice experienced a minor incident on June 22, 2024 affecting Portal, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 22, 2024, 07:44 PM UTC
Details: We have become aware of a potential issue affecting North America :: GoContact [US Cloud4]. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available. Initial Impact Assessment: Client info is not showing in certain calls even after cleaning cookies and incognito mode. We're on call with client at least 3 operations are presenting the same issue. Actions Initiated: - Incident Response Team engaged - Initial diagnostics commenced
- resolved Jun 22, 2024, 07:58 PM UTC
Degradation in a service instance was causing intermittent issues with loading contact information.