Broadvoice incident

Cloud 7 PT - Agents in inconsistent states.

Minor Resolved View vendor source →

Broadvoice experienced a minor incident on June 25, 2024 affecting Portal, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2024, 08:21 AM UTC
Resolved
Jun 25, 2024, 08:36 AM UTC
Duration
14m
Detected by Pingoru
Jun 25, 2024, 08:21 AM UTC

Affected components

Portal

Update timeline

  1. investigating Jun 25, 2024, 08:21 AM UTC

    Details: Dashboards have incoherent information about agent states. Initial Impact Assessment: Dashboards is presenting old information Actions Initiated: - Incident Response Team engaged - Initial diagnostics commenced

  2. resolved Jun 25, 2024, 08:36 AM UTC

    Resetting the data source for the dashboards has restored everything to normal.