Broadvoice incident
Bandwidth is experiencing issues receiving calls from AT&T
Broadvoice experienced a minor incident on July 9, 2024 affecting Call Processing and Voice Inbound and 1 more component, lasting 2d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2024, 05:38 PM UTC
"Broadvoice engineers are investigating an incident in which some inbound calls from the AT&T Network, whose destination is an off-network number associated with one of our upstream carriers, may not be completed as expected. The upstream carrier has confirmed they are experiencing intermittent issues and working with AT&T to fully resolve this. They do not currently have an estimated time of resolution but are actively working to ensure it is cared for. We will provide an update within the next two hours or upon receiving an update from the carrier.
- identified Jul 09, 2024, 11:17 PM UTC
Our upstream carrier’s engineering teams have identified the source of this incident as an off-network industry condition. They are continuing to engage with their vendors to ensure full resolution. The issue is limited to inbound calls from the AT&T network whose destination is an off-network number associated with the upstream carrier. We will continue to monitor and provide an update upon receiving an update from the carrier.
- resolved Jul 12, 2024, 04:37 PM UTC
This incident has been resolved.