Broadvoice incident

LATAM - ALL CLOUDS - Constraints on access to the platform.

Minor Resolved View vendor source →

Broadvoice experienced a minor incident on July 12, 2024 affecting Portal, lasting 9d 15h. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2024, 10:56 PM UTC
Resolved
Jul 22, 2024, 02:10 PM UTC
Duration
9d 15h
Detected by Pingoru
Jul 12, 2024, 10:56 PM UTC

Affected components

Portal

Update timeline

  1. investigating Jul 12, 2024, 10:56 PM UTC

    Details: We have become aware of a potential issue slowness on GoContact platform at all LATAM Clouds. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available. Initial Impact Assessment: Slowness on GoContact platform Actions Initiated: - Incident Response Team engaged - Initial diagnostics commenced

  2. identified Jul 12, 2024, 11:11 PM UTC

    Difficulties were identified with the ISP peering, the traffic was shifted away from that peer. We're still in contact with the ISP.

  3. resolved Jul 22, 2024, 02:10 PM UTC

    This incident has been resolved.