Broadvoice incident

An issue impacting Cloud07 has been identified.

Major Resolved View vendor source →

Broadvoice experienced a major incident on July 23, 2024 affecting Portal and Voice Inbound and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2024, 07:08 PM UTC
Resolved
Jul 23, 2024, 07:54 PM UTC
Duration
45m
Detected by Pingoru
Jul 23, 2024, 07:08 PM UTC

Affected components

PortalVoice InboundVoice OutboundIVRGoAISoftPhonesTicketsScriptsWebchatSocial

Update timeline

  1. investigating Jul 23, 2024, 07:24 PM UTC

    Details: An issue impacting Cloud07 has been identified. Current Impact: Cloud Down We are committed to restoring normal service operations as quickly as possible.

  2. identified Jul 23, 2024, 07:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 23, 2024, 07:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 23, 2024, 07:54 PM UTC

    This incident has been resolved.