Broadvoice experienced a minor incident on July 24, 2024 affecting Webchat and Social and 1 more component, lasting 7d 21h. The incident has been resolved; the full update timeline is below.
Affected components
WebchatSocialWhatpsApp
Update timeline
- investigating Jul 24, 2024, 04:12 PM UTC
Details: We have become aware of a potential issue affecting the quality of service. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available.
- identified Jul 24, 2024, 06:40 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 25, 2024, 02:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 01, 2024, 01:13 PM UTC
This incident has been resolved.