Broadvoice incident

Incident Alert: Investigating an issue with a telecommunications provider that is affecting all ES Clouds

Notice Resolved View vendor source →

Broadvoice experienced a notice incident on September 3, 2024 affecting Voice Inbound and Voice Outbound, lasting 3h 55m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2024, 06:09 PM UTC
Resolved
Sep 03, 2024, 10:04 PM UTC
Duration
3h 55m
Detected by Pingoru
Sep 03, 2024, 06:09 PM UTC

Affected components

Voice InboundVoice Outbound

Update timeline

  1. identified Sep 03, 2024, 06:09 PM UTC

    Orange, one of our telecommunications providers in Spain, is currently experiencing a major voice service outage. We are in direct contact with them and are working to resolve the issue as quickly as possible.

  2. resolved Sep 03, 2024, 10:04 PM UTC

    We have received confirmation from our provider Orange that the situation has been resolved. After conducting tests, we can confirm that the voice service through Orange is functioning normally.