Broadvoice incident

Incident Alert: Investigating Issue with Cloud 2 PT - Extension wasn't found on the server

Major Resolved View vendor source →

Broadvoice experienced a major incident on April 1, 2025 affecting Portal and Voice Inbound, lasting 6h 59m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 08:30 AM UTC
Resolved
Apr 01, 2025, 03:30 PM UTC
Duration
6h 59m
Detected by Pingoru
Apr 01, 2025, 08:30 AM UTC

Affected components

PortalVoice Inbound

Update timeline

  1. resolved Apr 01, 2025, 08:30 AM UTC

    Authentication issues in voice and the platform