Broadcom Cloud Secure Web Gateway Outage History
Broadcom Cloud Secure Web Gateway is up right nowPingoru has recorded 81 incidents for Broadcom Cloud Secure Web Gateway: 81 in the last 12 months and 43 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 248 of 720 (34%) |
| May 2026 | 2 | 90 of 744 (12%) |
| June 2026 | 11 | 470 of 720 (65%) |
| July 2026 | 19 | 453 of 744 (61%) |
| August 2026 | 14 | 315 of 744 (42%) |
| September 2026 | 14 | 541 of 720 (75%) |
| October 2026 | 15 | 309 of 573 (54%) |
Incidents, newest first
Major July 13, 2026 Issue with SMS Delivery 3d 1h
Started Jul 13, 2026, 04:45 PM UTC· resolved Jul 16, 2026, 06:16 PM UTC
- investigating Jul 13, 2026, 08:07 PM UTC
Our SMS provider has successfully deployed a fix. We have entered a stability monitoring period to ensure services remain fully operational, and we will provide further updates as new information becomes available.
- resolved Jul 16, 2026, 06:16 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major July 13, 2026 Carbon Black Cloud Dashboard and Event Processing Degraded 1d 4h
Started Jul 13, 2026, 03:24 PM UTC· resolved Jul 14, 2026, 08:03 PM UTC
- investigating Jul 13, 2026, 05:07 PM UTC
All services have successfully returned to their pre-incident state. We have entered a stability monitoring period to ensure performance remains optimal, and we will provide another update as soon as new information becomes available.
- resolved Jul 14, 2026, 08:03 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major July 10, 2026 Cloud Secure Web Gateway - Mumbai (GINMU) Customers will be experiencing browsing latency. 5d 5h
Started Jul 10, 2026, 02:29 PM UTC· resolved Jul 15, 2026, 08:20 PM UTC
- investigating Jul 10, 2026, 06:45 PM UTC
We have engaged our platform provider, and they are actively investigating the issue. We will provide further updates here as new information becomes available.
- investigating Jul 11, 2026, 12:10 PM UTC
The platform provider continues to investigate the ongoing issue. Our team is actively working with them toward a resolution. We will provide further updates here as new information becomes available.
- resolved Jul 13, 2026, 03:31 PM UTC
The platform provider’s investigation is still actively underway. Our teams continue to collaborate closely with them to resolve the issue as quickly as possible. Further updates will be posted here as they become available.
- resolved Jul 14, 2026, 02:07 PM UTC
Performance issues at the Mumbai (GINMU) data center have resolved, and operations have returned to normal. We are closely monitoring the service to ensure continued stability and will provide further updates as new information becomes available.
- resolved Jul 15, 2026, 08:20 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major July 8, 2026 Carbon Black Console Issue 1d
Started Jul 08, 2026, 07:53 AM UTC· resolved Jul 09, 2026, 08:17 AM UTC
- investigating Jul 08, 2026, 08:12 AM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Jul 09, 2026, 08:17 AM UTC
We have monitored the service for stability and this incident shall now be closed.
Major July 7, 2026 Vulnerability Assessment Service Issues (US Region) 17h 9m
Started Jul 07, 2026, 11:46 PM UTC· resolved Jul 08, 2026, 04:56 PM UTC
- investigating Jul 07, 2026, 11:46 PM UTC
We are currently investigating an issue affecting the Vulnerability Assessment Service in the US region. During this window, customers may experience errors or degradation when attempting to use the vulnerability assessment features within the user interface (UI). Please be assured that backend data collection is still functioning normally, though processing and updates may be delayed. Our engineering team has successfully identified the root cause and is actively working on a resolution. We appreciate your patience and will provide further updates as new information becomes available.
- investigating Jul 08, 2026, 12:20 AM UTC
We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Jul 08, 2026, 04:56 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major July 7, 2026 Endpoint Security: Email Issue 1d 3h
Started Jul 07, 2026, 06:09 PM UTC· resolved Jul 08, 2026, 10:08 PM UTC
- investigating Jul 07, 2026, 10:35 PM UTC
We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Jul 08, 2026, 10:08 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major July 2, 2026 Symantec Enterprise Cloud Platform: DLP Settings Issue 1d 1h
Started Jul 02, 2026, 05:13 PM UTC· resolved Jul 03, 2026, 06:16 PM UTC
- investigating Jul 02, 2026, 05:13 PM UTC
We are aware that CloudSOC customers using the Enterprise Console are currently experiencing issues accessing the DLP portion of the service. We have identified the cause of the issue and are actively working on a fix. We will provide further updates as new information becomes available. Please note that no other Enterprise Cloud Console Platform is affected and the protection services provided by endpoints continues to protect devices it is installed on.
- investigating Jul 02, 2026, 09:17 PM UTC
We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Jul 03, 2026, 06:16 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major July 1, 2026 Symantec Endpoint Security - Users unable to login in the US region 23h 18m
Started Jul 01, 2026, 12:54 PM UTC· resolved Jul 02, 2026, 12:12 PM UTC
- resolved Jul 02, 2026, 12:12 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major June 23, 2026 Alarm Decoration Is currently impacted in all application nodes 4d 7h
Started Jun 23, 2026, 08:39 PM UTC· resolved Jun 28, 2026, 03:48 AM UTC
- investigating Jun 23, 2026, 08:39 PM UTC
We have identified an issue with alarm decoration across all NIS nodes. We are investigating the issue and will post updates here. Thanks, Broadcom Engineering.
- investigating Jun 23, 2026, 09:15 PM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
Major June 22, 2026 Issue with Voice Delivery 5d 7h
Started Jun 22, 2026, 08:18 PM UTC· resolved Jun 28, 2026, 03:48 AM UTC
- investigating Jun 22, 2026, 09:40 PM UTC
Our Voice provider has implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
Major June 22, 2026 Clarity login delays on Production-EU1-003 1d
Started Jun 22, 2026, 08:27 AM UTC· resolved Jun 23, 2026, 08:33 AM UTC
- resolved Jun 23, 2026, 08:33 AM UTC
We have monitored the service for stability and this incident shall now be closed.
Major June 19, 2026 Logs Issue (US Region) 3d
Started Jun 19, 2026, 02:45 PM UTC· resolved Jun 22, 2026, 03:07 PM UTC
- resolved Jun 22, 2026, 03:07 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major June 17, 2026 Intermittent Cloud Portal issues in EU region 1d 11h
Started Jun 17, 2026, 06:40 AM UTC· resolved Jun 18, 2026, 06:06 PM UTC
- resolved Jun 18, 2026, 06:06 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major June 16, 2026 Email Security Cloud - US West region - small fraction customers may be experiencing email delays. 1d 5h
Started Jun 16, 2026, 09:08 AM UTC· resolved Jun 17, 2026, 02:59 PM UTC
- resolved Jun 17, 2026, 02:59 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major June 10, 2026 Temporary Performance Issues Affecting Rally Login 3h 53m
Started Jun 10, 2026, 12:47 PM UTC· resolved Jun 10, 2026, 04:40 PM UTC
- resolved Jun 10, 2026, 04:40 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major June 10, 2026 Carbon Black - Delayed events and alert processing in the EU region 5d 5h
Started Jun 10, 2026, 11:41 AM UTC· resolved Jun 15, 2026, 04:54 PM UTC
- investigating Jun 10, 2026, 01:22 PM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
Major June 3, 2026 Issues with Alarms Affecting all Application Nodes 1d 13h
Started Jun 03, 2026, 05:00 PM UTC· resolved Jun 05, 2026, 06:15 AM UTC
- investigating Jun 03, 2026, 05:00 PM UTC
Broadcom Engineering is investigating issues with alarms, including but not limited to: - Errors in the UI when loading certain data in the Alarm Summary, Alarm Console, or Alarm Detail pages - Network Path, Web Path, and Monitoring Point information not populating properly in alarms We are investigating the issue and will post updates here.
- investigating Jun 03, 2026, 07:51 PM UTC
We have implemented a fix and we are monitoring the situation
Major June 1, 2026 Endpoint Security: Cloud Portal Policy Issue 1d 3h
Started Jun 01, 2026, 06:13 PM UTC· resolved Jun 02, 2026, 09:33 PM UTC
- resolved Jun 02, 2026, 09:33 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major June 1, 2026 Enterprise Cloud Console - Threat Alerts are not being presented 1d 2h
Started Jun 01, 2026, 02:22 PM UTC· resolved Jun 02, 2026, 04:31 PM UTC
- resolved Jun 02, 2026, 04:31 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major May 29, 2026 Carbon Black - Endpoint Standard - Customers may be experiencing failures with the Cloud Analysis Service 3d 3h
Started May 29, 2026, 02:24 PM UTC· resolved Jun 01, 2026, 05:48 PM UTC
- investigating May 29, 2026, 02:45 PM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Jun 01, 2026, 05:48 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major May 5, 2026 Cloud SWG: DNS Errors for .de Domains 1d 8h
Started May 05, 2026, 10:18 PM UTC· resolved May 07, 2026, 07:09 AM UTC
- investigating May 05, 2026, 11:32 PM UTC
We are seeing DNS failure rate back to normal. Based on our tests, the DNS queries are working fine for the .de hostnames. We will now monitor the service for stability and provide updates as soon as new information becomes available.
Minor April 24, 2026 Degraded Performance detected on status page 3d 3h Overall
Started Apr 24, 2026, 01:24 PM UTC· resolved Apr 27, 2026, 05:04 PM UTC
No vendor updates were posted for this incident.
Major April 23, 2026 Carbon Black: Missing Fields in Event/Alert Search and Data Forwarder 23h 16m
Started Apr 23, 2026, 04:37 PM UTC· resolved Apr 24, 2026, 03:53 PM UTC
- investigating Apr 23, 2026, 05:00 PM UTC
We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Apr 24, 2026, 03:53 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major April 21, 2026 CloudHealth degraded asset ingestion 2d 22h
Started Apr 21, 2026, 02:46 PM UTC· resolved Apr 24, 2026, 01:24 PM UTC
- investigating Apr 21, 2026, 09:59 PM UTC
We continue to work on a fix. We will provide updates as new information becomes available.
- investigating Apr 22, 2026, 04:36 PM UTC
We are currently working through a data rebuild to ensure asset data is accurate and up to date. While the rebuild is processing as expected, it is taking a bit longer than anticipated to reach 100% completion. Current Status: - Asset Data Availability: You can still access and view asset data; however, please note that the information is currently approximately 36 hours behind (stale) from the initial service interruption for all GCP assets and a limited number of Azure assets. - Next Steps: Once the rebuild of the source data completes, our team will validate and then reset the cached data to clear the stale assets from the system. We appreciate your patience while we ensure your data integrity is maintained. We will provide further updates as new information becomes available.
- investigating Apr 23, 2026, 08:34 PM UTC
Assets collection has resumed into the CloudHealth Platform. Customers can now access the platform to view updated asset data. While many updates are already live, the remaining asset sets will continue to populate over a short period. No further action is required on your part
Major April 19, 2026 CASB Gatelet unavailable 1d 4h
Started Apr 19, 2026, 07:49 PM UTC· resolved Apr 20, 2026, 11:55 PM UTC
- resolved Apr 20, 2026, 11:55 PM UTC
We have monitored the service for stability and this incident shall now be closed.