British Columbia Institute of Technology incident

Cherwell Service Management - Currently Unavailable

Minor Resolved View vendor source →

British Columbia Institute of Technology experienced a minor incident on February 10, 2023 affecting Cherwell Service Management, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2023, 03:34 PM UTC
Resolved
Feb 10, 2023, 04:16 PM UTC
Duration
41m
Detected by Pingoru
Feb 10, 2023, 03:34 PM UTC

Affected components

Cherwell Service Management

Update timeline

  1. investigating Feb 10, 2023, 03:34 PM UTC

    The Cherwell Service Management system is currently unavailable. We are investigating this issue and will provide updates as soon as possible. Thank you for your patience as we work towards a resolution of this issue.

  2. identified Feb 10, 2023, 04:05 PM UTC

    We are continuing to work towards a resolution of this issue. Thank you for your patience.

  3. resolved Feb 10, 2023, 04:16 PM UTC

    The issues with the Cherwell Service Management database have been addressed and the service is now available. Once again, we thank you for your patience as we worked towards resolving this issue as quickly as possible.