British Columbia Institute of Technology incident

Cherwell Service Management - unavailable

Minor Resolved View vendor source →

British Columbia Institute of Technology experienced a minor incident on February 13, 2023 affecting Cherwell Service Management, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2023, 03:30 PM UTC
Resolved
Feb 13, 2023, 04:35 PM UTC
Duration
1h 4m
Detected by Pingoru
Feb 13, 2023, 03:30 PM UTC

Affected components

Cherwell Service Management

Update timeline

  1. investigating Feb 13, 2023, 03:30 PM UTC

    The Cherwell Service Management system is currently unavailable. We are investigating this issue and will provide updates as soon as possible. Thank you for your patience as we work towards a resolution of this issue.

  2. investigating Feb 13, 2023, 03:30 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 13, 2023, 04:24 PM UTC

    We are continuing to investigate this issue.

  4. resolved Feb 13, 2023, 04:35 PM UTC

    This incident has been resolved.