British Columbia Institute of Technology incident

UCCX Phone Queue Outage

British Columbia Institute of Technology experienced a major incident on March 15, 2023 affecting MSTeams Voice, lasting 19h 55m. The incident has been resolved; the full update timeline is below.

Started: Mar 15, 2023, 09:17 PM UTC
Resolved: Mar 16, 2023, 05:13 PM UTC
Duration: 19h 55m
Detected by Pingoru: Mar 15, 2023, 09:17 PM UTC

Affected components

MSTeams Voice

Update timeline

investigating Mar 15, 2023, 09:17 PM UTC

Please note that we are currently experiencing issues with our BCIT phone queues. We are working on restoring this service as soon as possible.
monitoring Mar 15, 2023, 10:17 PM UTC

The issue has been identified and the fix has been deployed. ITS is monitoring as the service is being restored.
resolved Mar 16, 2023, 05:13 PM UTC

The root cause of this issue was identified, a fix was deployed and monitored. After monitoring, it appears that this service has been restored and is now stable.