British Columbia Institute of Technology incident

BMC Network Services

British Columbia Institute of Technology experienced a critical incident on June 15, 2023 affecting Network Services, lasting 6h 16m. The incident has been resolved; the full update timeline is below.

Started: Jun 15, 2023, 05:34 PM UTC
Resolved: Jun 15, 2023, 11:51 PM UTC
Duration: 6h 16m
Detected by Pingoru: Jun 15, 2023, 05:34 PM UTC

Affected components

Network Services

Update timeline

investigating Jun 15, 2023, 05:34 PM UTC

Clients are reporting that Network Services appear to be down at the BMC campus. This issue appears to be affecting Wired and Wireless internet connectivity as well as VOIP phone connectivity. IT Services is aware of the issue and is investigating.
identified Jun 15, 2023, 09:24 PM UTC

An issue with the Shaw connection has been identified and a Shaw technician is on route to troubleshoot.
resolved Jun 15, 2023, 11:51 PM UTC

BMC Network Services have been restored.