British Columbia Institute of Technology incident

Main BCIT Website and myBCIT.ca Webmail outage

Critical Resolved View vendor source →

British Columbia Institute of Technology experienced a critical incident on August 21, 2023 affecting Main BCIT Website and myBCIT Webmail (Students, Faculty and Staff) and 1 more component, lasting 6h 33m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2023, 03:32 PM UTC
Resolved
Aug 21, 2023, 10:06 PM UTC
Duration
6h 33m
Detected by Pingoru
Aug 21, 2023, 03:32 PM UTC

Affected components

Main BCIT WebsitemyBCIT Webmail (Students, Faculty and Staff)myBCIT Email (SMTP/IMAP)

Update timeline

  1. investigating Aug 21, 2023, 03:32 PM UTC

    The Main BCIT Website and myBCIT.ca Webmail services are currently down. IT Services is currently investigating the issue.

  2. identified Aug 21, 2023, 06:06 PM UTC

    IT Services have identified the issue and are working towards a resolution.

  3. monitoring Aug 21, 2023, 09:31 PM UTC

    ITS Services has implemented a fix and is currently monitoring the status of the Main BCIT Website and my.BCIT.ca email services. It appears that the systems are in the process of coming back online and are beginning to stabilize.

  4. resolved Aug 21, 2023, 10:06 PM UTC

    This incident has been resolved.