British Columbia Institute of Technology incident

Adobe Acrobat Licensing Issue

Major Resolved View vendor source →

British Columbia Institute of Technology experienced a major incident on October 3, 2023 affecting Adobe, lasting 29d. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2023, 07:10 PM UTC
Resolved
Nov 01, 2023, 08:06 PM UTC
Duration
29d
Detected by Pingoru
Oct 03, 2023, 07:10 PM UTC

Affected components

Adobe

Update timeline

  1. identified Oct 03, 2023, 07:10 PM UTC

    There is currently an issue with the Adobe Acrobat licensing where users are experiencing issues accessing Adobe Express and Adobe Stock resources. IT Services is currently working with the licensing vendor to resolve this issue.

  2. resolved Nov 01, 2023, 08:06 PM UTC

    The Adobe licensing issue has been resolved.