British Columbia Institute of Technology incident

Power Outage — all online services impacted

Critical Resolved View vendor source →

British Columbia Institute of Technology experienced a critical incident on November 11, 2023 affecting Main BCIT Website and BCIT Central Login and 1 more component, lasting 2d. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2023, 04:49 PM UTC
Resolved
Nov 13, 2023, 05:03 PM UTC
Duration
2d
Detected by Pingoru
Nov 11, 2023, 04:49 PM UTC

Affected components

Main BCIT WebsiteBCIT Central LoginNetwork ServicesBanner Self-ServeBanner 9AppsAnywhereGlobalProtect VPNAccessAnywhere (VPN)myBCIT WebsitemyBCIT Webmail (Students, Faculty and Staff)

Update timeline

  1. identified Nov 11, 2023, 04:49 PM UTC

    A wind storm has disabled power at the BCIT Burnaby Campus. We are working with BC Hydro to restore power as soon as possible. All online services including the network are offline until further notice.

  2. identified Nov 11, 2023, 05:20 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Nov 11, 2023, 10:09 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Nov 12, 2023, 02:54 AM UTC

    As of this evening, electrical crews are onsite working with BCIT staff to restore power distribution to the BCIT data centre. Until power is restored, all online services, including network, will remain offline until further notice. We will provide an update at 9:00am, November 12th.

  5. identified Nov 12, 2023, 05:06 PM UTC

    As of 9:00am November 12th, specialty equipment required to fix the electrical distribution infrastructure damaged by the recent storm is still en route to BCIT. Once the equipment arrives, our electrical vendor and BCIT teams will work as quickly as possible to restore power to our data centre. Until then, all BCIT online services, including network and phone, will remain offline until further notice.

  6. identified Nov 12, 2023, 08:55 PM UTC

    Due to the November 11 power outage, the BCIT website and ITS systems continue to be offline. Students should work directly with their instructors on contingency planning for classes, assignments, and exams scheduled for November 12. In the event students are not able to connect with their instructors for instruction related to assignments, classes, or exams scheduled for November 12 they will not be penalized.

  7. resolved Nov 13, 2023, 05:03 PM UTC

    The BCIT website and all ITS systems are now back online. Unless students have already received communication from their instructor otherwise, classes, exams, and assignments will take place as scheduled for November 13.