brightwheel incident

Delayed sending of notifications

Minor Resolved View vendor source →

brightwheel experienced a minor incident on October 30, 2017, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2017, 05:28 PM UTC
Resolved
Oct 30, 2017, 08:34 PM UTC
Duration
3h 5m
Detected by Pingoru
Oct 30, 2017, 05:28 PM UTC

Update timeline

  1. investigating Oct 30, 2017, 05:28 PM UTC

    All notifications (push, sms, email) are delayed by 10-15 minutes.

  2. identified Oct 30, 2017, 05:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 30, 2017, 06:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 31, 2017, 08:14 AM UTC

    This incident has been resolved.