brightwheel incident

Database Service Provider Issue

Major Resolved View vendor source →

brightwheel experienced a major incident on May 31, 2018 affecting iOS App and Android App and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2018, 10:26 PM UTC
Resolved
Jun 01, 2018, 12:28 AM UTC
Duration
2h 2m
Detected by Pingoru
May 31, 2018, 10:26 PM UTC

Affected components

iOS AppAndroid AppWeb App

Update timeline

  1. identified May 31, 2018, 10:26 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified May 31, 2018, 10:28 PM UTC

    There is a major outage of Amazon Web Services that is affecting sites and services across the internet today. Amazon Web Services is the world’s largest service provider, used by companies like Apple and Netflix. So this issue is affecting millions of people and companies.

  3. monitoring May 31, 2018, 11:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 01, 2018, 12:28 AM UTC

    This incident has been resolved.