brightwheel experienced a minor incident on June 21, 2019 affecting iOS App and Android App and 1 more component, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
iOS AppAndroid AppWebsiteWeb App
Update timeline
- investigating Jun 21, 2019, 08:49 PM UTC
We are investigating an issue affecting the brightwheel platform. We’ll provide more information as it becomes available.
- investigating Jun 21, 2019, 08:50 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 21, 2019, 09:30 PM UTC
The issue affecting the brightwheel mobile and web apps has been addressed. Our engineers are continuing to monitor the affected areas of the platform.
- resolved Jun 21, 2019, 10:17 PM UTC
Our engineering team measured some unusual performance that affected some brightwheel users for a brief period this afternoon. They investigated immediately and were able to quickly resolve any issues.