brightwheel incident

Degraded performance

Major Resolved View vendor source →

brightwheel experienced a major incident on August 3, 2020 affecting iOS App and Android App and 1 more component, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2020, 01:38 PM UTC
Resolved
Aug 03, 2020, 03:14 PM UTC
Duration
1h 36m
Detected by Pingoru
Aug 03, 2020, 01:38 PM UTC

Affected components

iOS AppAndroid AppWeb App

Update timeline

  1. investigating Aug 03, 2020, 01:38 PM UTC

    Engineers are investigating an issue affecting the brightwheel platform. We’ll provide more information as it becomes available.

  2. investigating Aug 03, 2020, 01:42 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 03, 2020, 01:57 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Aug 03, 2020, 02:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 03, 2020, 03:14 PM UTC

    This incident has been resolved.