brightwheel incident

Degraded performance

Major Resolved View vendor source →

brightwheel experienced a major incident on April 29, 2021 affecting iOS App and Android App and 1 more component, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2021, 07:03 PM UTC
Resolved
Apr 29, 2021, 08:11 PM UTC
Duration
1h 8m
Detected by Pingoru
Apr 29, 2021, 07:03 PM UTC

Affected components

iOS AppAndroid AppWebsiteWeb App

Update timeline

  1. identified Apr 29, 2021, 07:03 PM UTC

    Brightwheel engineers have identified the cause of the issue affecting our platform and are working to resolve it. We will provide more information as it becomes available.

  2. identified Apr 29, 2021, 07:03 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Apr 29, 2021, 08:11 PM UTC

    This incident has been resolved.