brightwheel experienced a major incident on July 2, 2021 affecting iOS App and Android App and 1 more component, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
iOS AppAndroid AppWeb App
Update timeline
- identified Jul 02, 2021, 04:08 PM UTC
Brightwheel engineers have identified the cause of the issue affecting our text messages sending and are working to resolve it. We will provide more information as it becomes available.
- resolved Jul 02, 2021, 06:22 PM UTC
The issue affecting the brightwheel platform has been resolved. Our engineers will continue to monitor the affected areas of the platform.