brightwheel experienced a major incident on July 22, 2021 affecting iOS App and Android App and 1 more component, lasting 2h 43m. The incident has been resolved; the full update timeline is below.
Affected components
iOS AppAndroid AppWeb App
Update timeline
- identified Jul 22, 2021, 03:21 PM UTC
Brightwheel engineers are working to resolve this issue. We will provide more information as it becomes available. As an alternative to sending SMS text Alert messages, administrators can continue to send Messages and Reminders.
- identified Jul 22, 2021, 06:04 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 22, 2021, 06:04 PM UTC
This incident has been resolved.