brightwheel incident

Connectivity Issues

Critical Resolved View vendor source →

brightwheel experienced a critical incident on November 30, 2021 affecting iOS App and Android App and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2021, 04:26 PM UTC
Resolved
Nov 30, 2021, 04:46 PM UTC
Duration
19m
Detected by Pingoru
Nov 30, 2021, 04:26 PM UTC

Affected components

iOS AppAndroid AppWebsiteWeb App

Update timeline

  1. monitoring Nov 30, 2021, 05:03 PM UTC

    Brightwheel engineers have identified the cause of the issue affecting our platform and are working to resolve it. We will provide more information as it becomes available.

  2. monitoring Nov 30, 2021, 05:03 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Nov 30, 2021, 05:04 PM UTC

    The issue affecting the brightwheel platform has been resolved. Our engineers will continue to monitor the affected areas of the platform.