brightwheel experienced a major incident on December 7, 2021 affecting iOS App and Android App and 1 more component, lasting 7h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2021, 04:13 PM UTC
Engineers are investigating an issue affecting the brightwheel platform. We’ll provide more information as it becomes available.
- identified Dec 07, 2021, 04:26 PM UTC
Brightwheel engineers have identified the cause of the issue affecting our platform and are working to resolve it. We will provide more information as it becomes available.
- identified Dec 07, 2021, 06:21 PM UTC
Amazon Web Service (AWS) is currently experiencing an outage that is affecting sites and services across the internet today, including brightwheel. Amazon Web Services is the world’s largest internet storage provider, used by major companies like Apple and Netflix. It appears to be getting better, but may take time to fully resolve. We will send further updates as they become available.
- identified Dec 07, 2021, 10:00 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 07, 2021, 11:18 PM UTC
Amazon Web Services (AWS) has fixed a majority of the issues causing the disruption in the brightwheel platform. We will continue to monitor for any additional issues.
- resolved Dec 07, 2021, 11:50 PM UTC
The issue affecting the brightwheel platform has been resolved. Our engineers will continue to monitor the affected areas of the platform.