brightwheel incident

Degraded Performance

Minor Resolved View vendor source →

brightwheel experienced a minor incident on December 15, 2021 affecting iOS App and Android App and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 04:14 PM UTC
Resolved
Dec 15, 2021, 04:30 PM UTC
Duration
15m
Detected by Pingoru
Dec 15, 2021, 04:14 PM UTC

Affected components

iOS AppAndroid AppWeb App

Update timeline

  1. investigating Dec 15, 2021, 04:14 PM UTC

    Engineers are investigating an issue affecting the brightwheel platform. We’ll provide more information as it becomes available.

  2. resolved Dec 15, 2021, 04:30 PM UTC

    Amazon Web Service (AWS) experienced a brief outage that affected sites and services across the internet today, including brightwheel. During the incident, email delivery from brightwheel was temporarily delayed. Service has now been fully restored.