brightwheel experienced a critical incident on February 8, 2022 affecting iOS App and Android App and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
iOS AppAndroid AppWeb App
Update timeline
- investigating Feb 08, 2022, 07:56 PM UTC
Engineers are investigating an issue affecting the brightwheel platform. We’ll provide more information as it becomes available.
- identified Feb 08, 2022, 08:00 PM UTC
Brightwheel engineers have identified the cause of the issue affecting our platform and are working to resolve it. We will provide more information as it becomes available.
- monitoring Feb 08, 2022, 08:24 PM UTC
Engineers have implemented a fix and are monitoring the results.
- resolved Feb 08, 2022, 08:33 PM UTC
The issue affecting the brightwheel platform has been resolved. Our engineers will continue to monitor the affected areas of the platform.