brightwheel experienced a minor incident on July 28, 2022 affecting iOS App and Android App and 1 more component, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2022, 05:39 PM UTC
We are currently investigating an issue affecting the brightwheel platform. We’ll provide more information as it becomes available.
- investigating Jul 28, 2022, 05:46 PM UTC
We are continuing to investigate this issue.
- investigating Jul 28, 2022, 05:49 PM UTC
Amazon Web Service (AWS) is currently experiencing an outage that is affecting sites and services across the internet today, including brightwheel. It appears to be getting better, but may take time to fully resolve. We will send further updates as they become available.
- resolved Jul 28, 2022, 07:22 PM UTC
Amazon Web Service (AWS) experienced an outage today that affected sites and services across the internet, including brightwheel. This issue was not specific to brightwheel; it was a broader issue across major areas of the internet. During the incident, email delivery from brightwheel was temporarily delayed, and some customers experienced degraded performance. brightwheel service has now been fully restored.