brightwheel incident

Degraded Performance

Minor Resolved View vendor source →

brightwheel experienced a minor incident on October 4, 2022 affecting iOS App and Android App and 1 more component, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2022, 08:18 PM UTC
Resolved
Oct 04, 2022, 08:26 PM UTC
Duration
7m
Detected by Pingoru
Oct 04, 2022, 08:18 PM UTC

Affected components

iOS AppAndroid AppWeb App

Update timeline

  1. investigating Oct 04, 2022, 08:07 PM UTC

    Engineers are investigating an issue affecting the brightwheel platform. We’ll provide more information as it becomes available.

  2. investigating Oct 04, 2022, 08:18 PM UTC

    We are continuing to investigate this issue, and have identified a resolution. Performance is improving.

  3. monitoring Oct 04, 2022, 08:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 04, 2022, 08:26 PM UTC

    This incident has been resolved.