brightwheel experienced a notice incident on February 3, 2023 affecting Web App, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Web App
Update timeline
- identified Feb 03, 2023, 05:23 PM UTC
There is a delay in the outbound sending of emails via our third party email provider. We're sorry about the wait—our provider is working to figure it out as soon as possible. If you are having trouble logging into your brightwheel account, please try again. You will be able to log in.
- resolved Feb 03, 2023, 06:49 PM UTC
Email delivery is back to normal now. Thank you for your patience today.