brightwheel incident

Degraded performance

Minor Resolved View vendor source →

brightwheel experienced a minor incident on March 20, 2023 affecting iOS App and Android App and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2023, 01:52 PM UTC
Resolved
Mar 20, 2023, 02:17 PM UTC
Duration
25m
Detected by Pingoru
Mar 20, 2023, 01:52 PM UTC

Affected components

iOS AppAndroid AppWeb App

Update timeline

  1. investigating Mar 20, 2023, 01:52 PM UTC

    We are currently investigating reports that some users are experiencing degraded performance in the brightwheel App.

  2. investigating Mar 20, 2023, 02:00 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 20, 2023, 02:03 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Mar 20, 2023, 02:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 20, 2023, 02:17 PM UTC

    This incident has been resolved.