brightwheel experienced a major incident on July 18, 2023 affecting iOS App and Android App and 1 more component, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
iOS AppAndroid AppWebsiteWeb App
Update timeline
- investigating Jul 18, 2023, 05:14 PM UTC
Engineers are investigating an issue affecting access to the brightwheel platform for some users. We’ll provide more information as it becomes available.
- monitoring Jul 18, 2023, 05:31 PM UTC
Site loading issues are recovering and our engineers are actively monitoring. If you are still experiencing any issue loading brightwheel, please clear your cookies and cache and refresh your browser.
- resolved Jul 18, 2023, 05:42 PM UTC
The site loading issue is resolved and the brightwheel platform is fully operational.