brightwheel incident

Degraded Performance

Major Resolved View vendor source →

brightwheel experienced a major incident on November 20, 2023 affecting iOS App and Android App and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2023, 02:28 PM UTC
Resolved
Nov 20, 2023, 03:34 PM UTC
Duration
1h 5m
Detected by Pingoru
Nov 20, 2023, 02:28 PM UTC

Affected components

iOS AppAndroid AppWebsiteWeb App

Update timeline

  1. investigating Nov 20, 2023, 02:28 PM UTC

    Engineers are investigating an issue affecting access to the brightwheel platform for some users. We’ll provide more information as it becomes available.

  2. investigating Nov 20, 2023, 02:37 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 20, 2023, 03:12 PM UTC

    Our engineers have implemented a fix and are monitoring the results.

  4. monitoring Nov 20, 2023, 03:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 20, 2023, 03:34 PM UTC

    This incident has been resolved.