brightwheel experienced a major incident on January 31, 2024 affecting iOS App and Android App and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 31, 2024, 04:30 PM UTC
Engineers are investigating an issue affecting access to the brightwheel platform for some users. We’ll provide more information as it becomes available.
- investigating Jan 31, 2024, 04:39 PM UTC
We are continuing to investigate this issue.
- investigating Jan 31, 2024, 04:48 PM UTC
We are continuing to investigate this issue.
- investigating Jan 31, 2024, 06:00 PM UTC
Our engineers have implemented a fix and are monitoring the results.
- investigating Jan 31, 2024, 06:06 PM UTC
This incident has been resolved.
- resolved Jan 31, 2024, 06:10 PM UTC
This incident has been resolved and the platform is stable, however, we are currently experiencing a temporary interruption in our tax reports, including the payments and credits report. Our team is diligently working to resolve this issue. We sincerely apologize for any inconvenience this may cause and appreciate your patience during this time.