brightwheel experienced a notice incident on July 22, 2024 affecting iOS App and Android App and 1 more component, lasting 11h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 22, 2024, 01:55 PM UTC
Some users are reporting having difficulty logging into brightwheel. We are investigating and will post updates here.
- investigating Jul 22, 2024, 02:18 PM UTC
Log in is now working for all users. We will provide further updates as necessary.
- investigating Jul 22, 2024, 05:55 PM UTC
Some users using Outlook as an email client have reported continuing to have trouble with receiving emails from brightwheel. Adding brightwheel's domain as an approved contact within your email provider should resolve this issue. Please add the following domain: *@mybrightwheel.com If you are using an email and task management application such as Outlook, please add the email domain to this application as well.
- resolved Jul 23, 2024, 01:08 AM UTC
We are continuing to monitor this issue. If the suggested steps don't resolve your issue, please reach out to our Support team. We're here to help.