brightwheel experienced a minor incident on September 5, 2024 affecting Web App, lasting 21h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2024, 11:27 PM UTC
Data in a small subset of brightwheel reports have not been updated since 11:00 AM EST today (9/5) onward. Our engineers are working to catch up on this delay as soon as possible.
- identified Sep 05, 2024, 11:47 PM UTC
Data in a small subset of brightwheel reports have not been updated since 11:00 AM EST today (9/5) onward. Our engineers are working to catch up on this delay as soon as possible. Impacted reports: Attendance: weekly attendance, absences, blank attendance sheets Student data: student details, emergency information, all enrollment reports Staff: details, professional development Custom reports
- resolved Sep 06, 2024, 09:03 PM UTC
Our engineers have confirmed that all data is caught up. Thank you for your patience!