Brex incident

Account Verification Outage

Critical Resolved View vendor source →

Brex experienced a critical incident on September 3, 2025 affecting Home Page, lasting 7h 32m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2025, 10:36 PM UTC
Resolved
Sep 04, 2025, 06:08 AM UTC
Duration
7h 32m
Detected by Pingoru
Sep 03, 2025, 10:36 PM UTC

Affected components

Home Page

Update timeline

  1. investigating Sep 03, 2025, 10:36 PM UTC

    We are investigating an issue preventing completion of the ID verification process as part of account verification.

  2. monitoring Sep 03, 2025, 11:26 PM UTC

    We have resolved the issue and are monitoring.

  3. resolved Sep 04, 2025, 06:08 AM UTC

    We have resolved the issue.